POSITION TITLE: Service Coordinator
REPORTS TO: Manager Apto Direct
HOURS OF DUTY: max. 38 hours per week
POSITION SCOPE: Administration and delivery of Direct Support Service
ORGANISATION CONTEXT
Apto Group is a community based organisation committed to improving
the quality of life for people with disabilities, frail elderly people
and their carers
Services are provided in the Eastern Metropolitan Region including
the LGAs of Boroondara, Manningham, Whitehorse, Knox, Monash, Maroondah
and Yarra Ranges
APTO DIRECT
Apto Direct provides support services to people with a range of
physical and/or intellectual disabilities, frail elderly people
and their
carers living in their own homes in the community. Referrals are
received from external agencies such as LGAs, health services and
community service providers. Services provided currently include
domestic assistance, personal care and respite care.
Services are implemented and monitored by the Manager Apto Direct
and the Service Coordinator as per the referred client’s
care plan, and in consultation with the client, their carers, Case
Managers
or other key workers where appropriate.
Apto Group intends to expand Apto Direct to offer services in the
Northern Metropolitan Region as soon as practicable.
SERVICE OBJECTIVES
Apto Direct aims to provide quality support services to referred
clients living in their own homes that enable them to maintain
and improve their quality of life, level of independence and
inclusion in the community.
KEY RESPONSIBILITIES AND DUTIES
| Support Services: |
| 1. |
Administer delivery of, and monitor quality in-home support
services to clients as stipulated by care plans, funding and
service agreement guidelines, occupational health and safety
and privacy legislation and external contracts |
| 2. |
Conduct initial and regular client service needs and OH&S
assessments, ensuring quality service delivery and adherence
to care plans |
| 3. |
Assist in annual client service evaluations |
| 4. |
Ensure feedback regarding clients is given to relevant internal
staff, Case Managers and external agencies where appropriate
and as soon as practicable, and in accordance with the Privacy
Act |
| 5. |
Identify and report to Manager Apto Direct on any service gaps
and lack of access by particular minority groups, where relevant |
Staff Management
| 1. |
Undertake supervision and support of Apto Direct support staff
in relation to performance management |
| 2. |
Organise regular Apto Direct support staff team meetings |
| 3. |
Ensure safe work practices are adhered to as per Occupational
Health and Safety legislation and policies |
| 4. |
Assist in the recruitment and training of Apto Direct care
staff in accordance with Apto Group policies and procedures |
| 5. |
Identify and report to Manager Apto Direct on any service gaps
and lack of access by particular minority groups, where relevant |
Administration
| 1. |
Assist with the preparation of reports, service evaluation
and acquittal data as required by the Manager Apto Direct |
| 2. |
Undertake allocation and rostering of services to Apto Direct
support staff as required by the Manager Apto Direct |
| 3. |
Maintain up-to-date client, staff and service records |
| 4. |
Ensure documentation for client fees, where appropriate, and
agency accounts is compiled and recorded |
Policy
| 1. |
Assist in the development of policy, procedures and internal
guidelines |
| 2. |
Participate in the development and monitoring of Quality Assurance
and Best Practice |
General
| 1. |
Participate in training, staff appraisals, team meetings and
development programs |
| 2. |
Represent Apto Direct at forums, working groups, etc., relevant
to the position |
| 3. |
Comply with all Occupational Health and Safety requirements |
| 4. |
Actively contribute to ongoing continual improvement processes |
EXTENT OF AUTHORITY/JUDGEMENT AND DECISION MAKING
 |
The Service Co-ordinator, Apto Direct is responsible for ensuring
all tasks undertaken by Apto Direct support staff are implemented
in accordance with care plans, Service Agreements and Contracts
requirements and accountabilities and in accordance with Apto
Group policies, practices and guidelines |
|
Relevant issues must be referred to the Manager
Apto Direc
|
INTERNAL/EXTERNAL
RELATIONSHIPS KEY SELECTION CRITERIA
| 1. |
Relevant qualifications and/or substantial experience in a
similar role |
| 2. |
Demonstrated experience in monitoring of client needs and care
plans |
| 3. |
Experience in rostering, supervising and supporting community
support staff |
| 4. |
Telephone experience essential |
| 5. |
Proficiency in Microsoft Office, internet and e.mail required |
| 6. |
Proficiency in The Care Manager or similar client database |
| 7. |
Excellent communication and administration skills |
| 8. |
Demonstrated ability to work autonomously with a high degree
of initiative |
| 9. |
Must have access to vehicle and hold current Victorian Drivers
Licence |
KEY ATTRIBUTES
|
Knowledge and experience of the community aged and disability
services systems |
|
Client service orientation |
|
Second language useful |
|
Able to manage multiple tasks and be flexible in task orientation |
|
Ability to adapt to change as part of the continual evolution
of the position |
|
Capacity to be discreet and maintain client privacy and confidentiality |
|
Pleasant professional manner |
OTHER RELEVANT INFORMATION
The successful applicant will be required to agree to a police check
Apto Group is an equal opportunity employer
Apto Group offers a smoke free environment
Apto Group requires compliance with its code of conduct
CONDITIONS OF EMPLOYMENT
Salary: to be negotiated according to experience and qualifications
This position is for a maximum of 38 hours per week and is based
in Croydon
APPLICATIONS
Please submit applications with names and contact numbers of at
least 3 referees, one of whom is a recent employer, to: Manager Apto Direct
Apto Group P/L
9-11 Cecil Circuit
Croydon 3136
|
