Our mission is to provide best practice support services for individuals with complex needs, and their carers, in the aged, disability and health-care sectors within Victoria.
Apto Group follows the seven principles of the HACC National Standards and aims to provide best practice direct care with the highest standards of conduct.

Our Code of Conduct includes:

• Strong commitment to supporting people with complex care needs to remain at home active within their own families and communities
• Collaborative approach with clients, families and carers
• Maximising the independence of clients
• Commitment to appropriate and professional relationships with clients
• Recognition of the importance of relationships with other agencies
• Ongoing service improvement
• Clear policies and procedures to ensure privacy of information
• Respecting the rights of older persons and people with disabilities
• Welcoming client feedback
• Working towards ISO Certification